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FAQs
Do you provide the cleaning products, or me?
We use all of our own tried and tested products and bring these with us each time. The only thing you will need to provide is the hoover for hygeine reasons.
What happens if I’m unhappy with my clean?
We do our best to ensure the highest standards at all times, but if you have any issues with your clean please let us know within 24 hours. We will send a team member to correct the issue and ask that you are present to verify you’re happy with the correction.
What happens if I want to cancel?
Not a problem! Sometimes things come up, and you don’t need to worry about being tied down with us. All cancelations must be made prior to 9am the day before your clean day to avoid a charge. Weekly, fortnightly or monthly client? You’re not stuck in any lengthy contracts with us – you’re free to cancel whenever you wish, in line with our 9am cancellation policy.
What if my cleaner is running late?
Our cleaners do our best to to arrive at your agreed time. There are situations when traffic is delayed and cleaner may arrive late. Cleaners are instructed to contact you if they are stuck in traffic. Please feel free to telephone the office if you need to go and we will try to find out how far the cleaner is from your place.
Where are you based?
Bristol, UK
Are you insured?
Yes we are. Our insurance covers all of the services provided by each of our team members. Please feel free to ask for a copy of our Insurance Certificate for your peace of mind.
How do I pay?
All payments are processed automatically using Stripe. You enter your details when you first join us, and then payment is taken automatically on the day of each clean for regular cleans and holiday lets, or 50% upon booking and 50% on the day for one-off cleans.
Do I need to be home during cleaning session?
It is optional. You can stay at home or hand over the keys to the cleaner if you are away. If you wish to do so, please ask her to sign a key form sent to you as part of the Client information Pack. Majority of customers find it safe and convenient.